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About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and rejoice the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their associates what a distinction it has made of their lives. Take a look at our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app opinions, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic affect on folks’s lives, and we’ve a formidable training ecosystem that features stay lessons, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help staff, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who need to have a superb begin to the brand new yr. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a short-term, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. In case you’re recognized for being real, proactive, and a transparent communicator, we need to hear from you!
We’ve got one overarching requirement relating to becoming a member of our staff—even quickly: our authentic Core Values Manifesto has to actually click on with you. In case you’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re obtainable to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours shall be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
- Please word that though we’re absolutely distant, we do have some location restrictions for this short-term function—we will solely rent individuals who stay both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We stay our Core Values daily at YNAB, and we imply it once we say we’re an equal alternative employer. We consider {that a} range of backgrounds, skills, beliefs, and experiences is essential to our success, and we’re keen about making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and various staff that loves working collectively to construct one thing that issues.
We additionally work actually exhausting, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have acquired lots of Fortune’s “great spot to work” awards during the last a number of years. We’ve got a staff stuffed with really distinctive folks—the type you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding staff chief and shall be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and help you, making certain you’re feeling assured every day. You’ll have plenty of alternatives for questions, suggestions, and celebration!
Your staff of fellow seasonal help specialists will probably be a number of the finest folks you’ve ever labored with. You’ll get to know people from throughout the globe and be taught with them via collaboration.
The help staff shall be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to satisfy and be taught from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re obsessed with becoming a member of our devoted help staff. You’ll assist us reply each message in a means that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you how one can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You could have a knack for swift transitions, switching between matters with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You possibly can artfully mix directness and friendliness in a single sentence.
You recognize that pace of response is necessary. And, you steadiness pace with accuracy and giving a customized expertise each time.
You self-manage nicely, realizing your contributions affect the entire staff. You regularly pursue progress and connection for your self and your staff.
You might be humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little further step past what’s anticipated. You’re inventive in that means and revel in delighting others.
You’re who we’re in search of when you:
- Can decide to a set schedule of 4-5 work days per week (together with no less than one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook received’t fairly minimize it for a number of the applications we use)
- Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
- Are thought of a superb communicator in written English
- Are digitally fluent, which implies you’re snug studying and navigating a number of applications without delay and making use of your curiosity to be taught new programs and troubleshoot technical points
- Can embody YNAB’s values in your interactions with prospects and your teammates—and perceive that each help response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the identical time
- Are curious and revel in making an attempt belongings you haven’t accomplished earlier than
- Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one together with your supervisor with matters to debate
- Love brightening somebody’s day!
A Day within the Life:
At the moment, you’re scheduled for a 5 hour shift. You recognize that about 75% of your day shall be invested in delighting prospects and about 25% shall be invested in private progress and staff connection.
Earlier than you bounce into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Out there and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are stay, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you move it alongside to specialists. When a query is sophisticated otherwise you really feel not sure, you recognize a educated staff is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat stay with them and wrap up conversations with open points. As you go, you get plenty of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to degree up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share latest trip pics! (So enjoyable!)
At the moment you even have your weekly one-on-one assembly together with your supervisor. You hop on a video name together with her and might’t wait to speak a few new podcast you’re obsessive about! After catching up, you test in in your objectives and get teaching on difficult conversations.
Earlier than you recognize it your work day is over! You say goodbye to your staff in Slack, change your Slack standing, and do some fast planning for tomorrow. Happy, you shut your laptop computer and transfer on with the remainder of your day.
Easy methods to Apply
- Apply beneath by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be a terrific match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer help?
- Inform us a few time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer subject? What did you be taught?
- What hours of the day be just right for you? What days of the week are off limits?
- We’d like seasonal staff who can work from November 6, 2023 via mid-February 2024. Do you will have any day off wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d favor it when you didn’t share a headshot wherever in your utility supplies. Thanks!
We’ll ship you a affirmation electronic mail when you apply. Please add that electronic mail handle to your secure sender record to make sure future emails from us come via. (In case you don’t obtain it, test your promotions inbox, junk folder, or any filters you will have arrange.)
Our aim is to make the recruitment and hiring course of as accessible as attainable. If we can assist you with an accessibility want, electronic mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Assist function. (Please word that we will solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please remember that whereas we’ve traditionally saved a gaggle of seasonal help specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any short-term contracts into everlasting ones. You possibly can anticipate this function to final a most of 16 weeks.
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