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About Us and Why We’re Hiring
We construct “You Want a Finances,” one of the best budgeting software program round. (However individuals within the know name us YNAB, which is pronounced “why-nab”). For greater than a decade, individuals have been shopping for YNAB after which telling their associates what a distinction it has made of their lives. Google us, or learn a few of our opinions on the app retailer, and also you’ll see what we imply. We love constructing one thing that actually modifications individuals’s lives, and we now have a formidable (if we do say so ourselves) ecosystem of apps, stay courses, and stellar help.
As we wind down 2022 and put together for the brand new 12 months, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Assist Specialists. This can be a non permanent, part-time (23-27 hours per week), distant place starting in early November 2022 and going via mid-February 2023. For those who’re a YNAB consumer already (or prepared to study!) and are recognized for being useful, affected person, and superior, we need to hear from you!
We now have one overarching requirement in terms of becoming a member of our crew—even briefly: our Core Values have to actually click on with you. For those who’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Different necessities:
- Understanding of, or willingness to study, YNAB.
- Tech-savvy. We’re not saying you want to know C++, however navigating a number of applications without delay and troubleshooting technical points shouldn’t scare you
- Wonderful written English
- Accessible to work 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
Extra about our superb Seasonal Assist Rep…
January is our busiest time of the 12 months! We obtain hundreds of messages from previous and new YNABers alike who need to begin off the 12 months on the fitting foot. We wish you to affix our devoted help crew to assist us reply every of those messages in a pleasant and well timed method.
You may be the face of YNAB. We’ll practice you to reply the most typical questions our customers have so that you’ll be capable of make a distinction out of your very first shift.
You gained’t thoughts answering the identical query a number of occasions in the identical shift, as a result of it’s a unique buyer every time—one other probability to make somebody’s day.
You’re additionally in a position to change gears comparatively shortly. You might reply a number of bank card questions in a row, then effortlessly change to a direct import challenge once you come throughout it.
You handle to exceed expectations even once you ship a unique reply than the shopper hoped for.
You understand that pace of response is extraordinarily essential, however you may stroll that superb line between pace and accuracy. You’re a grasp of being direct and pleasant throughout the similar sentence.
You’re a crew participant. You understand that your efficiency impacts the crew as a complete, and are always striving to make your self, and thus the crew, higher.
You love taking that one little additional step past what’s anticipated. You’re inventive in that manner.
Who You’d Be Working With:
Natalie & Renae are on our help onboarding crew and will probably be your managers throughout your time at YNAB. They’ve the unimaginable privilege of strolling you thru all of the ins and outs of YNAB help. Together with your complete onboarding crew, they’re excited to be proper there with you as you’re employed within the queue. You’ll have many alternatives to ask questions, get suggestions and obtain loads of digital high-fives.
Your crew of fellow seasonal help reps will seemingly be a number of the finest individuals you’ve ever labored with. You might be unfold over the globe, however you’ll come collectively in your Slack (our inside communication platform) channels for a fast good day earlier than hopping into the queue.
A Day within the Life:
You’re usually scheduled for a 5 hour shift, however issues are busy within the queue this week and you’ve got some flexibility in your schedule, so that you supplied to work six hours at this time. That additional hour means much more customers you get to thrill along with your responses.
You begin your shift by checking for any latest updates and bulletins. As soon as caught up there, you shut Slack to reduce distractions as you head into the queue.
Your first cease is your follow-ups. You had yesterday off, so your teammates took care of most of them, however there are a number of that got here in earlier this morning—together with some from customers letting you understand your final responses solved their points completely, so your day is off to an amazing begin!
Then, new conversations will probably be routed to you and also you’ll reply to every one. You’re usually stunned by the complexity of the questions you see, however you’re excited for the problem each brings. And you understand you may hand off those past your degree, and plan for a while out of the queue to fill in these data gaps.
As we speak you may have your one-to-one assembly along with your supervisor, so that you pop in your headphones and hop on a video name to speak about your metrics, objectives, and a few tough conversations you desire a second opinion on.
Earlier than you understand it your work day is over, so that you say goodbye to your crew in Slack, change your Slack standing, and shortly scan your job record and calendar for tomorrow. Glad with the day’s work, you shut your laptop computer and transfer on with the remainder of your day.
You’re who we’re on the lookout for should you:
- Are a wonderful self-manager and might meet the efficiency expectations set by your supervisor.
- Can decide to a set schedule of 23-27 hours per week, with shifts between 4 and eight hours (together with a Saturday or Sunday)
- Worth excellence and steady enchancment. On the similar time.
- Have glorious written English.
- Perceive how each help response is an expression of the YNAB tradition and model.
- Are thought of a stellar communicator.
- Love brightening somebody’s day.
- Can tactfully ship troublesome information and get a thanks for it. You’re that good.
- Get pleasure from rolling with the punches and attempting stuff you haven’t ever executed earlier than.
- Aren’t afraid to ask questions and are available to each 1:1 with matters to debate.
- Are wildly productive and impartial, however a team-player at coronary heart.
- Have a dependable laptop computer or laptop for work (a pill or Chromebook gained’t fairly minimize it for a number of the applications we use).
Bonus Factors:
- You already use and love YNAB.
- You have got Buyer Assist expertise.
- You can be found to work someday between 4pm and 10pm UTC.
Pay for this seasonal place will probably be $18 USD per hour
YNAB is an equal alternative employer. We consider variety of backgrounds, beliefs, talents, and experiences to be crucial to our success and are enthusiastic about making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a wise, hard-working, and various crew who love working collectively to construct one thing that issues.
Find out how to Apply
Please word that whereas YNAB is totally distant, as a result of this specific position is a short-term, non permanent place, it’s essential to both stay exterior the U.S. or stay in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin. We’re additionally not in a position to rent in the UK for this position.
- Write a canopy letter (hooked up as a PDF) introducing your self explaining why this place pursuits you and why you’ll be an amazing match. Cowl letters are supposed to promote, so promote us!
- On a separate web page of your cowl letter, reply the next questions (with every response being a few paragraph in size):
- What’s your secret to nice buyer help?
- What excites you most about this place?
- Inform us a few time once you needed to study one thing new to excel at your job.
- What hours of the day give you the results you want? What days of the week are off limits?
- As talked about, we want seasonal staff who can work from early November (November 7, to be actual) via mid-February, please tell us if in case you have any break day wants throughout this time.
- Connect your resume as a PDF.
- Deadline for purposes is 11:59pm ET on October 1, 2022. Agency. It’s an actual deadline.
We are able to’t wait to listen to from you!
P.S. We’ll ship you a affirmation e mail when you apply. Please add that e mail to your secure sender record, to make sure that future emails come via. (For those who don’t obtain it, please examine your promotions inbox, junk folder, or any filters you might have arrange.)
P.P.S. Please bear in mind that whereas we’ve traditionally saved a gaggle of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any non permanent contracts into everlasting ones. You’ll be able to anticipate this position to final now not than 16 weeks.
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